This policy explains how billing, refunds, and cancellations work for Younivo credits. Younivo sells prepaid credits used to generate AI fashion images.
1. How billing works
- New accounts include a limited number of free credits so you can try the Service before paying.
- You buy credits in packs through Stripe. Credits are added to your balance as soon as payment is confirmed.
- One successfully generated image = one credit. A generation that fails does not consume a credit.
2. Refunds
Credits are digital goods that can be used immediately, so purchases are generally non-refundable once credits have been used. However, we want you to be treated fairly:
- If a technical fault on our side charged a credit for an image you did not receive, we will restore the credit.
- If you bought a credit pack by mistake and have not used any of those credits, you may request a full refund within 14 days of purchase.
- Partially used packs may be refunded on a pro-rata basis at our discretion.
3. How to request a refund
Email support@younivo.com from your account email with your purchase date and the reason. We aim to respond within 3 business days. Approved refunds are returned to your original payment method via Stripe.
4. Cancellation
You can stop buying credits at any time — there is no recurring charge on credit packs. You may delete your account at any time by contacting us; unused credits are forfeited on voluntary account closure.
5. Chargebacks
If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute.
6. Contact
Questions about billing? Contact us or email support@younivo.com.